"Break -Fix vs Managed Service": What you need to know

Break-Fix IT Support

What it is:

  • You only call IT when something breaks — and pay per incident or per hour

  • No proactive monitoring or maintenance

  • Like calling a mechanic after your car stops working

  • Unpredictable costs when things go wrong

  • Downtime is longer because no one's watching systems proactively

  • You’re always in reactive mode

Managed IT Services

What it is:

  • A subscription-based model where an IT provider manages your systems proactively

  • Includes monitoring, patching, helpdesk, cybersecurity, backups, etc.

  • Like having a car service plan that handles oil changes before your engine fails

  • Predictable monthly cost

  • Proactive care = fewer emergencies

  • Faster support, regular updates, security checks

  • Strategic planning: the provider helps scale your tech

  • Ongoing cost even when things are quiet

  • Less flexibility if you only need minimal support

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Product HighlightMaslin WalkerFeastech Data Corperation